We want you to feel confident when you shop with us. If you are not satisfied with your purchase, you may be eligible for a return and refund under the terms below.
60-Day Return Window
You may request a return within 60 days of receiving your order. To be eligible, the item must be in its original condition, unused, unworn and with all original packaging, tags and accessories included.
How to Start a Return
To start a return, contact us through the Contact page. Please provide your order number, the item you wish to return and the reason for the return. We will provide instructions on how to proceed.
Please do not send items back without contacting us first. Returns sent without prior communication may be delayed or difficult to process.
Return Conditions
Items must be returned in a condition that allows them to be resold. We may refuse a return if the item is damaged, used, altered, washed, missing parts or not in its original packaging.
If you receive a defective or damaged item, please contact us immediately. We will make it right.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 days. Refunds are issued to the original payment method when possible.
Processing times may vary depending on your bank or payment provider. We will do our part to process the refund promptly, but we cannot control how long your bank takes to post the funds.
Return Shipping
Return shipping arrangements may vary depending on the situation. If the return is due to our error, such as a wrong or defective item, we will cover the return shipping cost. If the return is due to personal preference or other reasons, the customer may be responsible for return shipping.
Exchanges
If you would like to exchange an item, please contact us through the Contact page. Exchanges are subject to availability. If the requested item is not available, we may offer a refund or another solution.
Non-Returnable Items
Some items may not be eligible for return for hygiene, safety or final-sale reasons. If an item is non-returnable, this will be communicated before purchase or in the product description.
Late or Missing Refunds
If you have not received your refund after the processing period, please check your bank account again, then contact your bank or payment provider. If you still have not received your refund, contact us through the Contact page and we will investigate.
Cancellations
If you cancel before your order ships, we will process a refund according to our standard refund timeline. If the order has already shipped, you may need to follow the return process.