We are committed to delivering your order quickly, safely and transparently. This Shipping Policy explains how orders are processed, shipped, delivered and supported. By placing an order, you agree to the terms described in this policy.
Free Worldwide Shipping
We offer free worldwide shipping on every order. There are no shipping charges added at checkout. The price you see is the price you pay for the product, and shipping is included.
Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during peak periods, promotional events or holidays. Once your order has been processed, it will be prepared for shipment and handed to the shipping carrier.
You will receive a confirmation once your order has been placed. When your order ships, you may receive tracking information if it is available for your destination and shipping method.
Estimated Delivery
Estimated delivery is generally 6–12 days after shipment. Delivery times may vary depending on destination, carrier routes, customs processing, weather, local conditions and other factors beyond our control.
We provide estimates in good faith, but we cannot guarantee exact delivery dates. If your order is delayed, we will do our best to help you track it and resolve the issue.
Duties, Taxes and Customs
We cover applicable duties and taxes associated with your order. You will not be asked to pay additional fees upon delivery. There are no hidden charges and no surprise customs fees. If you are ever asked to pay an unexpected fee, please contact us through the Contact page and we will assist you.
Shipping Destinations
We ship worldwide. If your location is not serviceable by our shipping partners, we will contact you to discuss options. In some cases, remote areas may have longer delivery times.
Tracking
When tracking is available, you will receive a tracking number or link. Tracking updates may take time to appear. If tracking does not update for several days, it does not necessarily mean the order is lost. Carrier scans can be delayed.
If you have concerns about tracking, please contact us through the Contact page with your order details.
Incorrect Address
Please ensure your shipping address is correct at checkout. If you notice an error, contact us as soon as possible. If the order has not yet shipped, we may be able to update the address. If the order has already shipped, we may not be able to change the address.
If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange a solution. Additional shipping costs may apply in some cases, but we will always aim to be fair and transparent.
Lost or Stolen Packages
If your package is marked as delivered but you cannot find it, please check with neighbors, building management or your local carrier. If you still cannot locate it, contact us through the Contact page. We will review the situation and help you find a resolution.
We are not responsible for packages stolen after delivery, but we will work with you to explore available options.
Damaged Items
If your item arrives damaged, please contact us through the Contact page as soon as possible. Please include your order number and photos of the damage if possible. We will review the issue and provide a solution, which may include a replacement, a partial refund or another appropriate remedy.
Split Shipments
Sometimes orders may be shipped in multiple packages. If this happens, you may receive separate tracking numbers and delivery dates. You will not be charged extra shipping fees for split shipments.
Delivery Delays
Delivery delays can happen due to weather, carrier issues, customs, holidays, high order volume or other events. We appreciate your patience. If your order is significantly delayed, please contact us and we will help you.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible. If the order has not been processed or shipped, we may be able to accommodate your request. Once an order has shipped, it cannot be cancelled, but you may be able to return it under our Refund Policy.